New Senior Management Organisation for the ISS restoration business

Steve Mitchell promoted to Managing Director, ISS Restoration

ISS is delighted to announce the appointment of Steve Mitchell as Managing Director of ISS Restoration.

Steve will now report to Matthew Brabin, CEO ISS UK & Ireland and be responsible for overseeing the 64-strong Rainbow International network, together with ISS Restoration’s Commercial, Complex & Major Loss operation.

Phil Else leaves the business after 21 years. He joined in 1996 and following acquisition of the Rainbow brand by ISS in 2003 and successfully led the business as Managing Director.

Matthew commented “Phil has taken the decision to step away at this time and ISS owes him a great debt of gratitude for his contribution to ISS and the success of the Restoration business over the past 21 years. I am subsequently delighted to announce the appointment of Steve Mitchell into the role of Managing Director, ISS Restoration. Phil and Steve have worked closely together for the past 14 years. Steve assumes the responsibility for the restoration business from his current role in the Commercial arm of the business where he has been Managing Director since 2010. Steve has held a number of senior roles across several restoration businesses over the past 22 years and thereby provides both a wealth of experience as well as continuity.

Steve Mitchell commented “We continue to see a tremendous amount of change both in the industry and our business. I would like to personally thank Phil for his tireless work which leaves the business on a sound footing, as the industry continues to evolve”.

Our strategic vision sees the unique and combined strengths of Rainbow International and ISS Restoration’s Commercial operation working seamlessly as one. This will position the business to better meet the needs of the changing landscape of the UK insurance marketplace”.

ISS Restoration is confident that the business is well positioned to continue its customer-centric market leadership and look forward to further development of their world class customer service programme.