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Technical Manager/Technical Trainer

Technical Manager/Technical Trainer

Key Responsibilities will involve, but not be limited to, the following:

  • Ensure that the Company’s current technical processes and procedures are being implemented and maintained across the business.
  • Challenge, improve and where possible simplify current processes through site engagement, interaction with key stakeholders, the use of latest technologies and analysis of business data.
  • Respond to situations in a timely manner either remotely or by attending sites / premises
  • Support our key client’s requirements via the business development team as required
  • Provide valuable feedback from the business to the Leadership Team
  • Be an intrinsic and supportive member of the Technical & Audit team
  • Design, deliver and provide valuable input to technical training courses
  • Have a focus on workplace Health & Safety and lead by example
  • Provide on-going technical support to the business as required.
  • Work with internal audit teams to identify areas for improvement and be influential in providing realistic solutions.
  • Monitor site standards and escalate issues arising with a proactive view on resolving and preventing repetition.
  • Provide progress updates to the HT&A on implementation of recently launched innovations
  • Attend and /or deliver technical training/innovation days and forums
  • Actively contribute to the efficiency and effectiveness of the Restoration business.
  • Where applicable provide technical feedback to the business stakeholders in the event of complaints.
  • Deliver the field based technical audit process of local branches and their field based technicians
  • Take responsibility for the day to day management of the technical team and Regional Technical Trainers


Skills & Qualifications

  • Damage Management experience in flood and fire for both commercial and domestic
  • Relevant industry related training
  • Relevant BDMA qualification or willing to work towards
  • Have good experience in using MS Office products including Word, Excel, Outlook & PowerPoint
  • H&S training (IOSH / NEBOSH)
  • A training qualification is desirable but not essential as experience is key to this role


Personal Attributes

  • Be a self-starter and willing to manage a team.
  • Be calm, confident and caring
  • Have and enthusiasm for coaching, mentoring and delivering training
  • Be able to communicate at all levels
  • Willing to travel throughout the UK and Northern Ireland


For further information and application for this role please contact Head of Technical & Audit, Ron Rookledge [email protected] and enclose your current CV and covering letter.

Closing date for application is Monday 5th August 2022


Published: 14 Jul 2022

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