Technical Manager/Technical Trainer

Key Responsibilities will involve, but not be limited to, the following:

• Ensure that the Company’s current technical processes and procedures are being implemented and maintained across the business.
• Challenge, improve and where possible simplify current processes through site engagement, interaction with key stakeholders, the use of latest technologies and analysis of business data.
• Respond to situations in a timely manner either remotely or by attending sites / premises
• Support our key client’s requirements via the business development team as required
• Provide valuable feedback from the business to the Leadership Team
• Be an intrinsic and supportive member of the Technical & Audit team
• Design, deliver and provide valuable input to technical training courses
• Have a focus on workplace Health & Safety and lead by example
• Provide on-going technical support to the business as required.
• Work with internal audit teams to identify areas for improvement and be influential in providing realistic solutions.
• Monitor site standards and escalate issues arising with a proactive view on resolving and preventing repetition.
• Provide progress updates to the HT&A on implementation of recently launched innovations
• Attend and /or deliver technical training/innovation days and forums
• Actively contribute to the efficiency and effectiveness of the Restoration business.
• Where applicable provide technical feedback to the business stakeholders in the event of complaints.
• Deliver the field based technical audit process of local branches and their field based technicians
• Take responsibility for the day to day management of the technical team and Regional Technical Trainers

 

Skills & Qualifications

• Damage Management experience in flood and fire for both commercial and domestic
• Relevant industry related training
• Relevant BDMA qualification or willing to work towards
• Have good experience in using MS Office products including Word, Excel, Outlook & PowerPoint
• H&S training (IOSH / NEBOSH)
• A training qualification is desirable but not essential as experience is key to this role

 

Personal Attributes

• Be a self-starter and willing to manage a team.
• Be calm, confident and caring
• Have and enthusiasm for coaching, mentoring and delivering training
• Be able to communicate at all levels
• Willing to travel throughout the UK and Northern Ireland

 

For further information and application for this role please contact Head of Technical & Audit, Ron Rookledge [email protected] and enclose your current CV and covering letter.

Closing date for application is Monday 5^th August 2022