ISS Restoration hosted its third annual Customer Seminar & Networking Lunch recently at the iconic London landmark, St Paul’s Cathedral.
This event was supported by over 50 UK insurance industry guests and by key staff from within ISS’s Restoration business.
The seminar these was ‘Customer Experience’ to celebrate ISS Restoration, incorporating the Rainbow International brand, membership of The Institute of Customer Service. To bolster this theme, there was a keynote presentation delivered by guest speaker, and CEO of The Institute of Customer Service, Jo Causon on ‘The Future of Customer Experience’.
The event was a great opportunity to speak about the superb customer experience the ISS Restoration’s Rainbow International and Commercial & Major Loss branches deliver day in, day out and how the teams strive to delight customers in highly stressful situations, and how customer experience can be taken to the next level through effective collaboration, use of technology and better communication.
Feedback from the event has been fantastic, with one guest commenting ‘I thought the event was really well run and Andrea Morrissey (Customer Service Director, ISS Restoration) in particular was very impressive and passionate’.