Reducing the cost of claims
Through the use of proven systems and the latest technology, we are reducing the cost of claims to insurers and providing a first class service to policyholders.
The UK insurance industry has seen the benefits of using Rainbow International for a highly responsive and effective service. We continue to secure national contracts with the industry’s top insurers, working on their policyholder's property claims, working in tens of thousands of homes every year. A a big responsibility and one we are proud to take.
Lorraine Brant,Senior Property Manager,Lloyds TSB, Birmingham
Dean Copley,Operations Manager,Fera
A reputation built on reliability
We have built up a reputation for reliability. Insurers, brokers and loss adjusters know that once our team has been called in, they will take care of everything ... from inspecting and reporting on the damage ... to instigating restoration ... to keeping all parties informed ... plus of course, giving reassurance, showing empathy and taking a caring approach towards the policyholder.
We pride ourselves in easing the pain of disasters to the insurer, loss adjuster and policyholder
24/7 throughout the UK
Our business is structured to provide efficient claims investigation and management and highly effective restoration services for fire, flood, escape of water and accidental damage situations 24 hours day, 7 days a week, 365 days a year and throughout the UK.
With over 60 branches covering the UK, we are on average just 23 miles from any incident in the country
Our teams respond quickly and are expert in restoring property and possessions back to pristine condition at a fraction of the cost of buying replacement goods. Emphasis is placed on returning the insured’s property back to pre-incident condition as quickly as possible so that they can get on with their lives or businesses.
Part of ISS
Rainbow International is a part of the ISS Group, one of the world’s largest facility services providers, employing over 40,000 people in the UK alone, and almost 500,000 globally, providing a fully-integrated managed service with professional operatives across all fields of expertise in more than 50 countries.
The 5 “C’s”
The Rainbow International brand and company is driven by outcomes...Customer Experience, Claims Cycle Reduction, Total Cost Reduction, Citizenship and Consistency - the 5C's! Since the company was founded in the UK over 25 years ago, we have been admired across the market for our technical delivery, our geographical coverage, critical mass and commitment to research and development. However the last few years has seen incredible advancements, not limited to just these elements of the business strategy.
World Class Customer Service
The development of a world class customer service platform and major changes to processes which deliver a consistent quality restoration and specialist cleaning process has proved to be highly successful. This has enabled reduced indemnity spend due to the efficiencies these processes deliver and the business is on a journey to provide continuous development. We aspire to never be satisfied and always strive to improve, providing a better, even more consistent and cost effective service, helping and listening to our customers throughout that journey.
Rainbow International provides the largest technical workforce in the UK for digital scoping and video streaming, ensuring a world class surge and business as usual support programme, consistently achieving world class Customer Satisfaction cNPS scores of over 60.
Why choose Rainbow
- Extensive Customer Service and Satisfaction programme - world class cNPS scores consistently achieved
- The most robust coverage in the country - on average 23 miles to any postcode or incident
- The most comprehensive and innovative training programme available within the Restoration market
- 24/7 service with two-hour emergency call-out
- Full Disaster Recovery Service – Domestic and Major Loss